{"id":10289,"date":"2023-05-08T12:19:46","date_gmt":"2023-05-08T10:19:46","guid":{"rendered":"https:\/\/b-plannow.com\/?p=10289"},"modified":"2025-03-03T11:09:15","modified_gmt":"2025-03-03T10:09:15","slug":"consumer-rights-what-are-they-and-how-are-they-regulated","status":"publish","type":"post","link":"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/","title":{"rendered":"Consumer rights: what are they and how are they regulated?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_87 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/#Who-is-the-consumer\" >Who is the consumer?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/#What-is-the-Consumer-Code\" >What is the Consumer Code<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/#Basic-rights-and-consumer-protection\" >Basic rights and consumer protection<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/#The-warranty-repairs-and-replacements\" >The warranty (repairs and replacements)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/#The-right-of-withdrawal-and-the-right-of-second-thought-returns-and-refunds\" >The right of withdrawal and the right of second thought (returns and refunds)<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<p>The moment you decide to <a href=\"https:\/\/b-plannow.com\/en\/going-on-your-own-evaluating-the-pros-and-cons-of-a-great-lifestyle-choice\/\">start a new business<\/a> you should be well aware that you have and will have legal obligations to your customers. In fact, the law protects <strong>consumer rights<\/strong> with specific local, national or international regulations. That is why it is essential that you know what these rights are and what regulations apply to <a href=\"https:\/\/b-plannow.com\/en\/better-to-sell-services-or-products-tips-for-a-new-business\/\">products and services<\/a> in relation to them. Even before that, however, it is important that you know the definition of a consumer.<\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Who-is-the-consumer\"><\/span>Who is the consumer?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To find out <strong>who the consumer is<\/strong> you can refer to the <strong>definition<\/strong> of it given by the <strong>Consumer Code<\/strong>, a complex of articles that, since 2005, has put order on the rules governing the rights of this particular figure and how they can be exercised.<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_10293\" aria-describedby=\"caption-attachment-10293\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-10293 size-full\" src=\"https:\/\/b-plannow.com\/wp-content\/uploads\/2023\/04\/Consumer.jpg\" alt=\"Consumer\" width=\"1024\" height=\"724\" srcset=\"https:\/\/b-plannow.com\/wp-content\/uploads\/2023\/04\/Consumer.jpg 1024w, https:\/\/b-plannow.com\/wp-content\/uploads\/2023\/04\/Consumer-300x212.jpg 300w, https:\/\/b-plannow.com\/wp-content\/uploads\/2023\/04\/Consumer-768x543.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-10293\" class=\"wp-caption-text\">Consumer: definition<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>A consumer, according to what the Consumer Code explains, is &#8220;a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried on.&#8221;<\/p>\n<p>Based on this definition of consumer, you can easily guess that companies, entities or legal entities are excluded from it, as the Consumer Code explicitly refers to a &#8220;natural person.&#8221; The other basic requirement you must pay special attention to is that this natural person must be acting for non-business purposes.<\/p>\n<p>The definition of consumer, however, is not enough to exhaust reflection on this particular figure. You must, in fact, also consider the psychological implications that influence its connection with those who produce goods or services. In this regard, it may be helpful for you to keep <strong>Philip Kotler<\/strong>&#8216;s words firmly in mind:<\/p>\n<blockquote><p>&#8220;Trust is more present in horizontal relationships than in vertical ones, as evidenced by the fact that consumers trust other consumers far more than they trust businesses.&#8221;<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"What-is-the-Consumer-Code\"><\/span>What is the Consumer Code<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To define consumer we have had reference to the Consumer Code but, given the importance of this text in consumer protection, it is necessary to explain more broadly what it is and what it provides.<\/p>\n<p>The Consumer Code was enacted in 2005 (it is, more precisely, <strong>Legislative Decree No. 206 of September 6, 2005<\/strong>) and was subsequently updated. This set of rules was created to encapsulate in a single text the entire national legislation on consumer protection and also includes the provisions issued by the European Union acquired by Italian legislation.<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_10291\" aria-describedby=\"caption-attachment-10291\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-10291 size-full\" src=\"https:\/\/b-plannow.com\/wp-content\/uploads\/2023\/04\/The-Consumer-Code.jpg\" alt=\"The Consumer Code\" width=\"1024\" height=\"724\" srcset=\"https:\/\/b-plannow.com\/wp-content\/uploads\/2023\/04\/The-Consumer-Code.jpg 1024w, https:\/\/b-plannow.com\/wp-content\/uploads\/2023\/04\/The-Consumer-Code-300x212.jpg 300w, https:\/\/b-plannow.com\/wp-content\/uploads\/2023\/04\/The-Consumer-Code-768x543.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-10291\" class=\"wp-caption-text\">The Consumer Code<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>The Consumer Code consists of 6 parts:<\/p>\n<ul>\n<li><strong>Part I<\/strong>, containing <strong>general provisions<\/strong>;<\/li>\n<li><strong>Part II<\/strong>, devoted to rules on <strong>education<\/strong>, <strong>information<\/strong>, <strong>business practices<\/strong> and <strong>advertising<\/strong>;<\/li>\n<li><strong>Part III<\/strong>, which regulates the <strong>consumer relationship<\/strong>;<\/li>\n<li><strong>Part IV<\/strong>, which focuses on rules regarding product <strong>safety<\/strong> and <strong>quality<\/strong>;<\/li>\n<li><strong>Part V<\/strong>, pertaining to<strong> consumer associations<\/strong>, <strong>access to justice<\/strong> and <strong>class action<\/strong>;<\/li>\n<li><strong>Part VI<\/strong>, which puts the <strong>final provisions<\/strong> on consumer rights in black and white.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Basic-rights-and-consumer-protection\"><\/span>Basic rights and consumer protection<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Now that you know who the consumer is and what the Consumer Code is, you can venture out to discover consumer rights with more knowledge. In the Consumer Code it is made clear from the very first lines that the following <strong>rights<\/strong> are recognized as <strong>fundamental<\/strong> to the consumer:<\/p>\n<ul>\n<li>the <strong>right to health protection<\/strong> (to be understood here as protection of health and, that is, to refer to that which is capable of endangering it);<\/li>\n<li>the <strong>right to safety and quality of products and services<\/strong> (a product is considered safe when, under normal or reasonably foreseeable conditions of use, it presents no risk or only minimal risks, compatible with its use and deemed acceptable according to a high level of protection of people&#8217;s health and safety)<\/li>\n<li>the <strong>right to adequate information and proper advertising<\/strong> (it is mandatory to inform the consumer in a clear and understandable manner about the real characteristics of the products sold);<\/li>\n<li>the <strong>right to the exercise of commercial practices in accordance with principles of good faith, fairness and loyalty<\/strong> (which translates into the obligation not to give the consumer indications that could significantly alter his or her ability to choose, prompting him or her to make a commercial decision that, otherwise, he or she would not have made);<\/li>\n<li>the <strong>right to consumer education<\/strong> (consumers must be guaranteed the possibility of acquiring awareness of their rights and interests, so that they may be able to make an &#8220;informed&#8221; choice in the purchase of products and\/or use of services);<\/li>\n<li>the <strong>right to fairness, transparency and equity in contractual relations<\/strong> (the contract must be prepared and formulated in a clear and comprehensible manner in compliance with the good faith clause, and its contents must be set up in such a way that they are considered &#8220;fair&#8221; by both parties); and<\/li>\n<li>the <strong>right to the promotion and development of free, voluntary and democratic associationism among consumers and users<\/strong> (this right, in essence, translates into the possibility for consumer associations, subject to compliance with certain criteria, to be nationally recognized, financed and allowed to participate in the periodic meetings of the National Council of Consumers and Users, with collaborative functions in the field of consumer and user rights and protections)<\/li>\n<li>the <strong>right to the provision of public services in accordance with standards of quality and efficiency<\/strong> (state and regions guarantee the rights of users of public services through the concrete and proper implementation of the principles and criteria provided for in the relevant legislation; the user relationship must take place in accordance with predetermined and publicly disclosed quality standards; users are guaranteed through representative forms to participate in the procedures for defining and evaluating quality standards; for some public service providers there is an obligation to adopt special service charters).<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"The-warranty-repairs-and-replacements\"><\/span>The warranty (repairs and replacements)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Knowing the basic rights of the consumer is not enough, however, to exhaust the consideration of this intricate subject matter; it is now time, in fact, to introduce the concept of <strong>guarantees<\/strong>.<\/p>\n<p>You should know that in Italy, for<strong> new goods<\/strong>, there is a <strong>legal warranty of 2 years<\/strong> (starting from the delivery of the good). For used goods, on the other hand, seller and buyer can agree on a shorter period, which, however, cannot be less than one year.<\/p>\n<p>During the legal warranty period, in the presence of a lack of conformity, it is provided that the consumer is granted, first of all, the <strong>repair<\/strong> or <strong>replacement of the good<\/strong> (considered <strong>primary remedies<\/strong>) in order to obtain the &#8220;restoration of conformity&#8221; without charge. In the event that the two primary remedies are not feasible and in the cases provided for in Article 130 of the Consumer Code, the consumer is entitled to request a <strong>price reduction<\/strong> or <strong>termination of the contract<\/strong> (<strong>secondary remedies<\/strong>).<\/p>\n<p>In addition to the legal warranty, manufacturers and sellers may offer consumers a so-called <strong>conventional warranty<\/strong>. This warranty is optional and, according to the provisions of the Consumer Code, free of charge to consumers. Once offered, manufacturers and sellers are bound to it in the manner specified in the warranty statement itself or in related advertising.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"The-right-of-withdrawal-and-the-right-of-second-thought-returns-and-refunds\"><\/span>The right of withdrawal and the right of second thought (returns and refunds)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>An analysis of consumer rights cannot be said to be complete if it does not consider another very important right: the<strong> right of withdrawal<\/strong>, also known as the <strong>right of second thought<\/strong>.<\/p>\n<p>It consists of the possibility for the consumer to change his or her mind about the purchase made, freeing himself or herself from the contract without giving any reasons. In practical terms, this right results in the return of the good and a refund of the amount paid by the consumer.<\/p>\n<p>You should know that consumers can exercise the right of withdrawal only in the case of contracts concluded at a distance or negotiated away from business premises (subject to the exceptions provided for in the Consumer Code). Keep in mind, however, that national rules on the right of withdrawal do not apply to off-premises contracts of less than 50 euros.<\/p>\n<p>There is one final point to consider: the period for exercising the right of withdrawal is generally set at 14 days, but the limitation is extended if the consumer has not been informed of the existence of this right.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Do you want to read all the articles related to the stage your startup is in?<\/strong><\/p>\n<ol>\n<li><a href=\"https:\/\/b-plannow.com\/en\/how-to-start-a-successful-startup-and-make-it-work\/#Take_the_plunge\"><strong>Take the plunge<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/b-plannow.com\/en\/how-to-start-a-successful-startup-and-make-it-work\/#Take_the_first_steps\"><strong>Take the first steps<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/b-plannow.com\/en\/how-to-start-a-successful-startup-and-make-it-work\/#How_to_start_a_startup\"><strong>How to start a startup<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/b-plannow.com\/en\/how-to-start-a-successful-startup-and-make-it-work\/#How_to_grow_a_startup\"><strong>How to grow a startup<\/strong><\/a><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>The moment you decide to start a new business you should be well aware that you have and will have legal obligations to your customers. In fact, the law protects consumer rights with specific local, national or international regulations. That is why it is essential that you know what these rights are and what regulations [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":17422,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[85],"tags":[78],"class_list":["post-10289","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-take-the-first-steps","tag-guides-and-regulations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Consumer rights: what they are and what the law says | B-PlanNow<\/title>\n<meta name=\"description\" content=\"Whatever your business, you have legal obligations to your consumers that are good to know from the start. Find out more!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumer rights: what they are and what the law says | B-PlanNow\" \/>\n<meta property=\"og:description\" content=\"Whatever your business, you have legal obligations to your consumers that are good to know from the start. Find out more!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/\" \/>\n<meta property=\"og:site_name\" content=\"B-PlanNow\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/B-Plannow-104773244438671\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-08T10:19:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-03T10:09:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/b-plannow.com\/wp-content\/uploads\/2023\/05\/Consumer-rights-what-they-are-and-how-they-are-regulated.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1300\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Nicola Zanetti\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Consumer rights: what they are and what the law says | B-PlanNow\" \/>\n<meta name=\"twitter:description\" content=\"Whatever your business, you have legal obligations to your consumers that are good to know from the start. Find out more!\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/b-plannow.com\/wp-content\/uploads\/2023\/05\/Consumer-rights-what-they-are-and-how-they-are-regulated.png\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nicola Zanetti\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/consumer-rights-what-are-they-and-how-are-they-regulated\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/consumer-rights-what-are-they-and-how-are-they-regulated\\\/\"},\"author\":{\"name\":\"Nicola Zanetti\",\"@id\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/#\\\/schema\\\/person\\\/26a432cbfada81d641b78f275137b4bb\"},\"headline\":\"Consumer rights: what are they and how are they regulated?\",\"datePublished\":\"2023-05-08T10:19:46+00:00\",\"dateModified\":\"2025-03-03T10:09:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/consumer-rights-what-are-they-and-how-are-they-regulated\\\/\"},\"wordCount\":1399,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/consumer-rights-what-are-they-and-how-are-they-regulated\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/b-plannow.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Consumer-rights-what-they-are-and-how-they-are-regulated.png\",\"keywords\":[\"Guides and regulations\"],\"articleSection\":[\"Take the first steps\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/b-plannow.com\\\/en\\\/consumer-rights-what-are-they-and-how-are-they-regulated\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/consumer-rights-what-are-they-and-how-are-they-regulated\\\/\",\"url\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/consumer-rights-what-are-they-and-how-are-they-regulated\\\/\",\"name\":\"Consumer rights: what they are and what the law says | B-PlanNow\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/consumer-rights-what-are-they-and-how-are-they-regulated\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/consumer-rights-what-are-they-and-how-are-they-regulated\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/b-plannow.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Consumer-rights-what-they-are-and-how-they-are-regulated.png\",\"datePublished\":\"2023-05-08T10:19:46+00:00\",\"dateModified\":\"2025-03-03T10:09:15+00:00\",\"description\":\"Whatever your business, you have legal obligations to your consumers that are good to know from the start. Find out more!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/consumer-rights-what-are-they-and-how-are-they-regulated\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/b-plannow.com\\\/en\\\/consumer-rights-what-are-they-and-how-are-they-regulated\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/consumer-rights-what-are-they-and-how-are-they-regulated\\\/#primaryimage\",\"url\":\"https:\\\/\\\/b-plannow.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Consumer-rights-what-they-are-and-how-they-are-regulated.png\",\"contentUrl\":\"https:\\\/\\\/b-plannow.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Consumer-rights-what-they-are-and-how-they-are-regulated.png\",\"width\":1300,\"height\":900,\"caption\":\"Consumer rights what they are and how they are regulated\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/consumer-rights-what-are-they-and-how-are-they-regulated\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/home-splash\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog\",\"item\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Take the first steps\",\"item\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/blog\\\/take-the-first-steps\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Consumer rights: what are they and how are they regulated?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/\",\"name\":\"B-Plan Now\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/#organization\",\"name\":\"B-Plan Now - Startup in the right hands\",\"url\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/b-plannow.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/B-Plan-2.png\",\"contentUrl\":\"https:\\\/\\\/b-plannow.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/B-Plan-2.png\",\"width\":400,\"height\":400,\"caption\":\"B-Plan Now - Startup in the right hands\"},\"image\":{\"@id\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/B-Plannow-104773244438671\",\"https:\\\/\\\/www.instagram.com\\\/bplannow\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/b-plannow\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCW0IqBl3vE1xPrgiIvkg7NA\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/#\\\/schema\\\/person\\\/26a432cbfada81d641b78f275137b4bb\",\"name\":\"Nicola Zanetti\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/b-plannow.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/Nicola-Zanetti-100x100.png\",\"url\":\"https:\\\/\\\/b-plannow.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/Nicola-Zanetti-100x100.png\",\"contentUrl\":\"https:\\\/\\\/b-plannow.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/Nicola-Zanetti-100x100.png\",\"caption\":\"Nicola Zanetti\"},\"description\":\"Founder B-PlanNow\u00ae | Startup mentor | Consulting &amp; marketing strategist | Leading startup to scaleup | Private angel investor | Ecommerce Manager | Formatore professionale | Blogger | Scrittore Sono Nicola Zanetti, un fervente appassionato di accelerazione aziendale e un pioniere nel campo dell'innovazione imprenditoriale. Con una carriera dedicata al management, sono il fondatore di B-PlanNow\u00ae un'iniziativa rivoluzionaria che riflette la mia dedizione nel supportare lo sviluppo e la scalabilit\u00e0 delle startup e la crescita delle aziende. La mia esperienza professionale \u00e8 un mosaico di avventure imprenditoriali sia in Italia che a livello internazionale. Ho trascorso anni significativi in Cina, mesi in Egitto e Svizzera, acquisendo un'intuizione globale e una comprensione approfondita delle diverse culture aziendali. Questi viaggi mi hanno permesso di tessere una rete globale e di acquisire una prospettiva unica sul business internazionale.\",\"sameAs\":[\"https:\\\/\\\/b-plannow.com\"],\"url\":\"https:\\\/\\\/b-plannow.com\\\/en\\\/author\\\/nicolazanetti\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Consumer rights: what they are and what the law says | B-PlanNow","description":"Whatever your business, you have legal obligations to your consumers that are good to know from the start. Find out more!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/","og_locale":"en_US","og_type":"article","og_title":"Consumer rights: what they are and what the law says | B-PlanNow","og_description":"Whatever your business, you have legal obligations to your consumers that are good to know from the start. Find out more!","og_url":"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/","og_site_name":"B-PlanNow","article_publisher":"https:\/\/www.facebook.com\/B-Plannow-104773244438671","article_published_time":"2023-05-08T10:19:46+00:00","article_modified_time":"2025-03-03T10:09:15+00:00","og_image":[{"width":1300,"height":900,"url":"https:\/\/b-plannow.com\/wp-content\/uploads\/2023\/05\/Consumer-rights-what-they-are-and-how-they-are-regulated.png","type":"image\/png"}],"author":"Nicola Zanetti","twitter_card":"summary_large_image","twitter_title":"Consumer rights: what they are and what the law says | B-PlanNow","twitter_description":"Whatever your business, you have legal obligations to your consumers that are good to know from the start. Find out more!","twitter_image":"https:\/\/b-plannow.com\/wp-content\/uploads\/2023\/05\/Consumer-rights-what-they-are-and-how-they-are-regulated.png","twitter_misc":{"Written by":"Nicola Zanetti","Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/#article","isPartOf":{"@id":"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/"},"author":{"name":"Nicola Zanetti","@id":"https:\/\/b-plannow.com\/en\/#\/schema\/person\/26a432cbfada81d641b78f275137b4bb"},"headline":"Consumer rights: what are they and how are they regulated?","datePublished":"2023-05-08T10:19:46+00:00","dateModified":"2025-03-03T10:09:15+00:00","mainEntityOfPage":{"@id":"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/"},"wordCount":1399,"commentCount":0,"publisher":{"@id":"https:\/\/b-plannow.com\/en\/#organization"},"image":{"@id":"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/#primaryimage"},"thumbnailUrl":"https:\/\/b-plannow.com\/wp-content\/uploads\/2023\/05\/Consumer-rights-what-they-are-and-how-they-are-regulated.png","keywords":["Guides and regulations"],"articleSection":["Take the first steps"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/","url":"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/","name":"Consumer rights: what they are and what the law says | B-PlanNow","isPartOf":{"@id":"https:\/\/b-plannow.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/#primaryimage"},"image":{"@id":"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/#primaryimage"},"thumbnailUrl":"https:\/\/b-plannow.com\/wp-content\/uploads\/2023\/05\/Consumer-rights-what-they-are-and-how-they-are-regulated.png","datePublished":"2023-05-08T10:19:46+00:00","dateModified":"2025-03-03T10:09:15+00:00","description":"Whatever your business, you have legal obligations to your consumers that are good to know from the start. Find out more!","breadcrumb":{"@id":"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/#primaryimage","url":"https:\/\/b-plannow.com\/wp-content\/uploads\/2023\/05\/Consumer-rights-what-they-are-and-how-they-are-regulated.png","contentUrl":"https:\/\/b-plannow.com\/wp-content\/uploads\/2023\/05\/Consumer-rights-what-they-are-and-how-they-are-regulated.png","width":1300,"height":900,"caption":"Consumer rights what they are and how they are regulated"},{"@type":"BreadcrumbList","@id":"https:\/\/b-plannow.com\/en\/consumer-rights-what-are-they-and-how-are-they-regulated\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/b-plannow.com\/en\/home-splash\/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https:\/\/b-plannow.com\/en\/blog\/"},{"@type":"ListItem","position":3,"name":"Take the first steps","item":"https:\/\/b-plannow.com\/en\/blog\/take-the-first-steps\/"},{"@type":"ListItem","position":4,"name":"Consumer rights: what are they and how are they regulated?"}]},{"@type":"WebSite","@id":"https:\/\/b-plannow.com\/en\/#website","url":"https:\/\/b-plannow.com\/en\/","name":"B-Plan Now","description":"","publisher":{"@id":"https:\/\/b-plannow.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/b-plannow.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/b-plannow.com\/en\/#organization","name":"B-Plan Now - Startup in the right hands","url":"https:\/\/b-plannow.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/b-plannow.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/b-plannow.com\/wp-content\/uploads\/2024\/12\/B-Plan-2.png","contentUrl":"https:\/\/b-plannow.com\/wp-content\/uploads\/2024\/12\/B-Plan-2.png","width":400,"height":400,"caption":"B-Plan Now - Startup in the right hands"},"image":{"@id":"https:\/\/b-plannow.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/B-Plannow-104773244438671","https:\/\/www.instagram.com\/bplannow\/","https:\/\/www.linkedin.com\/company\/b-plannow\/","https:\/\/www.youtube.com\/channel\/UCW0IqBl3vE1xPrgiIvkg7NA"]},{"@type":"Person","@id":"https:\/\/b-plannow.com\/en\/#\/schema\/person\/26a432cbfada81d641b78f275137b4bb","name":"Nicola Zanetti","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/b-plannow.com\/wp-content\/uploads\/2024\/12\/Nicola-Zanetti-100x100.png","url":"https:\/\/b-plannow.com\/wp-content\/uploads\/2024\/12\/Nicola-Zanetti-100x100.png","contentUrl":"https:\/\/b-plannow.com\/wp-content\/uploads\/2024\/12\/Nicola-Zanetti-100x100.png","caption":"Nicola Zanetti"},"description":"Founder B-PlanNow\u00ae | Startup mentor | Consulting &amp; marketing strategist | Leading startup to scaleup | Private angel investor | Ecommerce Manager | Formatore professionale | Blogger | Scrittore Sono Nicola Zanetti, un fervente appassionato di accelerazione aziendale e un pioniere nel campo dell'innovazione imprenditoriale. Con una carriera dedicata al management, sono il fondatore di B-PlanNow\u00ae un'iniziativa rivoluzionaria che riflette la mia dedizione nel supportare lo sviluppo e la scalabilit\u00e0 delle startup e la crescita delle aziende. La mia esperienza professionale \u00e8 un mosaico di avventure imprenditoriali sia in Italia che a livello internazionale. Ho trascorso anni significativi in Cina, mesi in Egitto e Svizzera, acquisendo un'intuizione globale e una comprensione approfondita delle diverse culture aziendali. Questi viaggi mi hanno permesso di tessere una rete globale e di acquisire una prospettiva unica sul business internazionale.","sameAs":["https:\/\/b-plannow.com"],"url":"https:\/\/b-plannow.com\/en\/author\/nicolazanetti\/"}]}},"_links":{"self":[{"href":"https:\/\/b-plannow.com\/en\/wp-json\/wp\/v2\/posts\/10289","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/b-plannow.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/b-plannow.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/b-plannow.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/b-plannow.com\/en\/wp-json\/wp\/v2\/comments?post=10289"}],"version-history":[{"count":0,"href":"https:\/\/b-plannow.com\/en\/wp-json\/wp\/v2\/posts\/10289\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/b-plannow.com\/en\/wp-json\/wp\/v2\/media\/17422"}],"wp:attachment":[{"href":"https:\/\/b-plannow.com\/en\/wp-json\/wp\/v2\/media?parent=10289"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/b-plannow.com\/en\/wp-json\/wp\/v2\/categories?post=10289"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/b-plannow.com\/en\/wp-json\/wp\/v2\/tags?post=10289"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}